Overview
At Tracker Slate, we provide high-quality finance Excel templates to simplify financial planning and analysis. Since our products are digital downloads, all sales are final and non-refundable. However, we are committed to ensuring a smooth experience for every customer.
Refund Eligibility
As digital products are instantly accessible, refunds are generally not available. However, a refund may be considered in the following cases:
- Duplicate purchase – If you were accidentally charged twice.
- Download issues – If you did not receive the download link due to a technical error.
To request a refund, contact us at trackerslate@gmail.com within 7 days of purchase, providing details of the issue.
Late or Missing Refunds
If a refund has been approved but not received:
- Check your payment method for updates.
- Contact your bank or payment provider, as processing times may vary.
- If the issue persists, reach out to us at trackerslate@gmail.com for assistance.
Template Support & Fixes
- If there are technical issues, please contact our support team for troubleshooting assistance.
- No exchanges are offered, but we will provide bug fixes or updates if a template does not function as expected.
Contact Us
For any questions or support, please email trackerslate@gmail.com. We are happy to assist you.